Cellphone-based guest feedback, service recovery and mobile marketing solution for restaurants and dining halls.

txtandtell is a low cost real-time guest feedback solution for monitoring customer experience in restaurants and dining halls. It enables guests to provide feedback through simple one minute surveys using their cell phones.

txtandtell gives you real-time feedback from your guests about their dining experience, compares the performance across different units, builds an opted-in rewards program to encourage repeat visits, adds a mobile element to your marketing campaigns and ultimately helps you grow your business.

txtandtell is a hosted service (SaaS) that is connected to all major wireless operators and accessible via the internet.

Would you like to:

• Get immediate feedback from your guests about their dining experience.
  
• Monitor results daily to find and rectify problems with your food, staff and facilities before it impacts your revenue.
  
• Compare guest satisfaction levels across different units to identify underperforming locations.
  
• Communicate with dissatisfied guests to address their complaints before they tell their friends and associates.
  
• Use digital signage and moderated responses as an additional communication channel to encourage guest interaction.
  
• Let guests join your loyalty programs - encourage repeat visits by sending special offers to their cell phones.
  
• Add a mobile call-to-action element to your marketing campaigns to attract new business.

Benefits of txtandtell:

• Retain guests by identifying problems and resolving these … quickly!
  
• Increase word-of-mouth referrals by ensuring a great dining experience.
  
• Encourage repeat visits through an effective rewards program.
  
• Attract new customers by innovative mobile marketing campaigns.
  
• Incorporate overhead digital signage into your communication plan.
  
• Incentivize staff to excel through an objective customer feedback process.
  
• Measure and compare performance across multiple locations.

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